Collection: Privacy Policy
PERSONAL DATA PROCESSING POLICY
The protection of personal data is one of the highest priorities of Vestel Ticaret A.Ş. (“Vestel” or the “Company”). Acting with full awareness of this responsibility as a data controller, our Company processes and protects personal data in compliance with the 2016/679 General Data Protection Regulation (“GDPR”) and other relevant legislation (“Law”).
This Privacy Policy on the processing of personal data aims to inform you about the personal data processed in accordance with the Law as you use our products and services, thereby ensuring the necessary transparency.
- RESPONSIBLE PERSON
Vestel Ticaret Anonim Şirketi ; is responsible for processing your data.
Our contact details are as follows:
Levent 199 Büyükdere Caddesi No:199 34394 Şişli/İSTANBUL
vestelticaret@hs03.kep.tr
kvk@vestel.com.tr
The protection of your personal data is considered a high priority for us. Detailed information is accessible at https://www.vestel.com.tr/content/kisiselverilerinislenmesi
- PROCESSING OF YOUR PERSONAL DATA
Your personal data may be processed by our Company in accordance with the fundamental principles and conditions specified in the Law for the following purposes:
- Processing of personal data within the scope of customer relationship management and call center services:
Identity Information (name, surname)
Contact Information (email, phone number, address)
Customer Information (purchased product information, order completion information, return/exchange information, previous order information, installation information, warranty information, authorized service information, the store where the purchase was made, customer requests, and complaints)
The above-listed personal data may be processed for the following purposes:
(i) Receiving and evaluating customer requests and complaints via our website;
(ii) Managing customer requests and complaints and customer relationship management;
(iii) Performing internal reporting of customer requests and complaints to improve business processes.
Legal Basis:
- Personal data may be processed in accordance with the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant persons. In this regard, personal data is processed to ensure customer satisfaction, maintain continuity, prevent customer loss, and gain new customers, which are considered legitimate interests of our Company.
- Processing of personal data within the scope of fulfilling legal obligations and conducting commercial activities:
Identity Information (name, surname)
Contact Information (email, phone number, address)
Customer Information (purchased product information, order completion information, return/exchange information, previous order information, installation information, warranty information, authorized service information, the store where the purchase was made, customer requests, and complaints)
The above-listed personal data may be processed for the following purposes:
(i) Fulfilling obligations arising from legislation;
(ii) Providing information to official institutions or organizations and submitting requested information and documents;
(iii) Managing accounting and finance processes;
(iv) Managing information security processes; and
(v) Conducting sales verification processes.
Legal Basis:
- The processing of personal data is carried out based on the fulfillment of legal obligations specified in the ruglations (e.g., ensuring data security or tax legislation)
- METHOD OF COLLECTING YOUR PERSONAL DATA
Your personal data may be collected by our Company, within the scope of using our products and services, through electronic means such as our websites, call centers, emails, or through physical means such as our authorized services or corporate stores.
- SHARING OF PERSONAL DATA
Your personal data may be transferred to the following parties for the specified purposes in compliance with the provisions of the Law on the transfer of personal data:
Our suppliers who provide software, maintenance, security, and data hosting services within the scope of information technologies;
Our supplier providing call center services;
Our suppliers from whom we receive services for the purpose of carrying out our operational processes;
Our business partners providing legal support if necessary;
Our business partner consultancy companies providing services for business development and project management;
Legally authorized public institutions and legally authorized private institutions within the scope of our legal obligations.
- DATA TRANSFERS TO THIRD COUNTRIES
As part of the processing of your personal data, we may transfer your personal data to trustworthy service providers or affiliated companies in third countries. Third countries are countries outside of the European Union (EU) or the European Economic Area (EEA). We only work with service providers who provide us with the appropriate safeguards for the security of your personal data and can guarantee that your personal data will be processed strictly in accordance with European data protection standards. A copy of these appropriate safeguards can be examined at our premises. If we transfer personal data to third countries, we do so on the basis of a so-called “adequacy decision” of the European Commission or, in the absence of such a decision, on the basis of so-called “standard data protection clauses” which have also been adopted by the European Commission.
- DATA RETENTION
Your personal data will not be retained longer than necessary for the purposes for which it was collected. Our Company justifies the retention period based on specific and legitimate purposes, ensuring that it is proportionate to those purposes.
- YOUR RIGHTS
You have the following rights against us:
- Right of access
You have the right to access as to whether or not and, if so, what your personal data of you are being processed by us. Is this the case, we will additionally give you access to the following:
(1)the purposes of the processing;
(2)the categories of personal data concerned;
(3)the recipients or categories of recipients of your personal data;
(4)the envisaged period of storage or the criteria used to determine the envisaged period of storage;
(5)any other rights you have;
(6)where we have not obtained the personal data from you: any available information as to their source;
(7)if available: the existence of automated decision-making and any information about the logic involved, as well as the significance and the envisaged consequences of the processing.
- Right to rectification
You have the right to rectification and/or completion of the personal data that is being processed by us, if it is inaccurate or incomplete.
- Right to restriction of processing
You have the right to restriction of processing of your personal data, provided that
(1)we verify the accuracy of your personal data being processed by us;
(2)the processing of your personal data is unlawful;
(3)you need the personal data being processed by us for the purpose of prosecution when we no longer need your personal data for the purpose of processing;
(4)you have objected to the processing of your personal data and we are in the process of verifying your objection.
- Right to erasure
You have the right to erasure of your personal data, provided that
(1)we no longer need your personal data for its original purpose;
(2)you withdraw your consent and there is no other legal ground for processing your personal data;
(3)you object to the processing of your personal data and, unless it is about direct marketing, there are no overriding grounds for further processing;
(4)the processing of your personal data is unlawful;
(5)the erasure of your personal data is required by law;
(6)your personal data have been collected in relation to the offer of information society services when you were a minor.
- Right to notification
If you have asserted your right to rectification, erasure of data or restriction of processing, we will communicate any rectification, erasure of data or restriction of processing to any recipients of your personal data.
- Right to data portability
You have the right to receive your personal data processed by us on the basis of your consent or for the performance of a contract in a structured, commonly used and machine-readable format as well as to transmit them to another controller. If it is technically feasible, you have the right to have them directly transmitted from us to another controller.
- Right to object
You have the right to object to the processing of your personal data on particular grounds. If this is the case, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing.
If your personal data is being processed for the purpose of direct marketing, you have the right to object at any time.
- Right to withdraw
You have the right to withdraw your consent given to us at any time. The withdrawal of the consent does not affect the lawfulness of the processing carried out based on the consent before your withdrawal.
- Right to lodge a complaint with a supervisory authority
Right to lodge complaint with supervisory authority
If you have any concerns regarding our processing of your personal data, or are not satisfied with our handling of any request by you in relation to your rights, you also have the right to make a complaint to the Information Commissioner's Office.
Address:
First Contact Team
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
or
Phone: +44 (0)303 123 1113
Email: casework@ico.org.uk
- Change Of The Data Protection Notice
We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.
Date of last revision: 27th August 2024